ALL SALES FINAL. We will process your order within one business day, and in stock orders will ship on the next business day. In the event your item is out of stock or we must special order it, your order will be assigned to the next available unit and we will ship it as soon as it becomes available. Most of our suppliers have a "no returns" policy, and we follow their guidelines. In the event an exception is granted, there will be a processing fee.